Shipping & Returns
Shipping & Returns
Shipping
- We ship worldwide from Shenzhen, China, including the US, Europe, Australia, New Zealand, Southeast Asia and the Middle East.
- In-stock items are dispatched after payment confirmation; tracking numbers are provided once shipped.
- Wholesale and OEM orders typically take 30–40 days for production before dispatch.
- Delivery time is usually 7–20 business days depending on destination and shipping method.
- Import duties and taxes, if any, are the responsibility of the buyer.
Returns
- Please inspect your order upon arrival. If items are damaged in transit, contact us within 7 days with photos and we will arrange a replacement or refund.
- Returns are accepted case by case with prior authorization. Items must be unused and in original packaging.
- Made-to-order and OEM products are non-returnable.
- For any shipping or return questions, contact us at xiahuan@lmoar.com — we reply within 24 hours on business days.